Privacy Policy

Last Updated: 12/Sep/2025

Our Commitment to Your Privacy

Nova Hospital & Research Centre ("Nova Hospital," "We," "Us," "Our") is committed to protecting the privacy of every person who shares information with us. Your privacy is important, and we take great care in protecting the information we receive from you, the User ("You," "Your").

This Privacy Policy applies to the collection, storage, and use of your personal information when you use our website, https://www.novahospitalmeerut.com/ (“Website”), or our services.

Your Consent

By using our Website, providing your information, or using our services, you freely consent to the collection, use, and sharing of your personal information as described in this Privacy Policy. You confirm that you have provided your information voluntarily and understand how it will be used.

Opt-In / Sign-up Policy

By providing your phone number during the sign-up or "Contact Us" process, you explicitly consent to receive calls and SMS messages from us regarding your appointments, services, and promotional offers, in accordance with applicable laws and regulations.

Information We Collect

We may collect the following types of information, which you willingly provide:

Personal Details: Name, age, gender, and address.
Contact Information: Phone number and email address.
Health Information: Medical history, health conditions, and treatment records that you or your healthcare provider share with us to receive medical care.
Technical Information: Your IP address, browser type, and how you use our website (e.g., pages visited).
Other Information: Any other details you voluntarily share with our representatives or through website forms.

How We Collect Your Information

We collect your information in the following ways:

When you fill out a patient registration, appointment, or contact form on our Website.
When you provide details to our hospital staff or doctors.
When you interact with us via phone, email, or in person.
Through the use of cookies to improve your website experience.

How We Use Your Information

Your personal information is used for the following purposes:

To provide you with effective medical care and services.
To schedule and confirm appointments.
To contact you with reminders, updates, and important information via phone, SMS, or email.
To improve our Website and the quality of our services.
To process payments and carry out our obligations related to any agreement with you.
To comply with legal requirements and regulations.
To send you information about our services and health-related offers that may interest you.

Sharing of Information

We do not sell your personal information to third parties. We may share your information only in the following cases:

With our doctors, nurses, and staff who are involved in your treatment.
With trusted partners who help us operate our website and provide services, under strict confidentiality agreements.
When required by law, such as by a court order or legal process.

Data Security

We use reasonable security measures, including encryption and restricted access, to protect your personal information from unauthorized access or disclosure. However, please note that no method of transmission over the internet is 100% secure.

Use of Cookies

Our Website may use "cookies" to enhance your user experience. Cookies are small files placed on your computer that help us understand your preferences. You can choose to disable cookies in your browser settings, but this may affect how our Website functions.

Your Rights and Control

You have the right to review and correct your personal information. If you wish to update your details or withdraw your consent for us to use your information, please contact us. Please note that withdrawing consent may limit our ability to provide certain services to you.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review this page periodically to stay informed about how we are protecting your information.