Privacy Policy

Last Updated: 14/Jan/2026

1. Introduction

Nova Hospital & Research Centre ("Nova Hospital," "We," "Us," "Our") operates the website https://www.novahospitalmeerut.com/ ("Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our Website or use our services. By using this Website, you consent to the practices described in this Policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information you provide directly, such as your name, mobile number, email address, and health concern, when you fill out our appointment request form, contact form, or callback request form.
• Automatically collected information, such as your IP address, browser type, device type, pages visited, and time spent on the Website, gathered through cookies and similar tracking technologies.
• Communication information, if you contact us via WhatsApp, phone, or email.

3. How We Use Your Information

We use the information collected to:

• Respond to appointment requests and callback requests
• Communicate updates regarding your query via call, SMS, or WhatsApp
• Improve our Website's content, layout, and user experience
• Maintain internal records and analyze website traffic trends
• Comply with applicable legal and regulatory requirements

4. Cookies and Third-Party Advertising

Our Website may use cookies and similar technologies to enhance user experience and analyze traffic. Additionally:

• Third-party vendors, including Google, use cookies to serve ads based on a user's prior visits to this Website or other websites.
• Google's use of advertising cookies enables it and its partners to serve ads to our visitors based on their visit to this site and/or other sites on the internet.
• Users may opt out of personalized advertising by visiting Google's Ads Settings.
• You can also disable cookies through your browser settings, though this may affect certain features of the Website.

5. Medical Information Disclaimer

Any health-related information shared through our appointment or contact forms is used solely to facilitate your consultation and is not shared with unauthorized third parties. This Website does not replace professional medical consultation — please refer to our Terms and Conditions for details.

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share information only:

• With our internal medical and administrative staff for the purpose of providing services you have requested
• With insurance companies or TPAs, only where necessary to process cashless claims you have authorized
• When required to comply with a legal obligation, court order, or government request

7. Data Security

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our Website may contain links to third-party websites (such as insurance partners or social media). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies separately.

9. Children's Privacy

Our Website is not directed at children under 18. We do not knowingly collect personal information from minors without parental or guardian involvement in the context of medical consultation.

10. Your Rights

You may contact us at any time to request access to, correction of, or deletion of your personal information held by us, subject to applicable healthcare record-keeping laws.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised "Last Updated" date. Continued use of the Website after changes constitutes acceptance of the updated Policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

Nova Hospital & Research Centre
C4, C12 Rakshapuram, Mawana Road, Meerut, UP 250001
Email: novahospitalmeerut@gmail.com
Phone: +91-70550 06662